Refund Policy

A legal disclaimer

Effective Date: 05/14/2025

Thank you for shopping with ZephayaBeauty. We value your satisfaction and want you to feel confident in your purchase. Please review our refund and return guidelines below.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund:

The item must be unused, in the same condition that you received it, and in its original packaging.
Return requests must be made within 5 days of delivery (depending on your policy).
Proof of purchase (order number or receipt) is required.

Note: Certain items are non-returnable, such as:

Gift cards

Digital/downloadable products

Sale or clearance items

Personalized or custom-made products

2. Return Process

Email us at zephayabeauty@gmail.com to initiate a return.
We will provide you with a Return Authorization and shipping instructions.
Pack the item securely and include the original packing slip or order confirmation.
Ship the item back to us. You are responsible for return shipping costs unless the return is due to our error.

3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping charges are non-refundable, unless the return is due to a defective or incorrect item.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at zephayabeauty@gmail.com with photos and a description of the issue.

5. Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account or credit card statement.
Then contact your bank or credit card company—it may take time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please contact us at zephayabeauty@gmail.com.

6. Contact Us

If you have any questions about our refund policy, reach out to:

ZephayaBeauty
📧 Email: zephayabeauty@gmail.com